Australian Institute of Aboriginal and Torres Strait Islander Studies
| Telephone | 02 6246 1111 |
|---|---|
| Fax | 02 6261 4285 |
| ABN | 62 020 533 641 |
| Address | 51 Lawson Crescent Acton ACT 2601 Australia View map and visitor information |
| Postal | GPO Box 553 Canberra ACT 2601 Australia |
Ask a question
We will respond to your enquiries during business hours 9.00am to 5.00pm Monday to Friday.
Direct contacts
Aboriginal Studies Press
| Telephone | 02 6246 1183 |
|---|---|
| Email: | asp@aiatsis.gov.au |
Collections Access Unit and Reading Room
| Telephone | 02 6246 1182 |
|---|---|
| Online form | Contact us |
Research
| research@aiatsis.gov.au |
Family History Unit
| Telephone | 1800 352 553 |
|---|---|
| familyhistory@aiatsis.gov.au |
AIATSIS Foundation
| Telephone | 02 6129 3911 |
|---|---|
| foundation@aiatsis.gov.au |
Media enquiries
| Telephone | 02 6261 4241 |
|---|---|
| commsmedia@aiatsis.gov.au | |
| Mobile | 0476 843 522 |
Website and social media enquiries
| commsmedia@aiatsis.gov.au |
Concerns about website or social media content or take-down requests will be forwarded to the CEO or Deputy CEO, or their delegate, within two working days for their decision.
We encourage discussion on our social media accounts, please see our Social Media Acceptable Use conditions for more.
How to give us feedback
We welcome feedback on our performance. If you have any comments or suggestions about improving our service, please let us know.
- If you are dissatisfied or have concerns about our day-to-day services, please discuss this with the person you dealt with or their supervisor, and we will try to resolve your concerns immediately.
- If your concerns are not resolved, please contact the Executive Unit by emailing ExecutiveCoordination@aiatsis.gov.au.
The AIATSIS Complaints handling policy provides information regarding the process for handling complaints. If you are still dissatisfied with our service, you may wish to contact the Commonwealth Ombudsman.
We will use your feedback to ensure that we provide service of the highest standard and that this is reflected in our charter. We appreciate your efforts to help us to serve you better.